Group Buy Policy
What is a "group buy"?
Products (such as Whimsy), are part of "group buys"... the best way to think of these are more like a crowd-fund. Payments are taken in advance of physical production and these items are not yet instock. Instead they're pre-sold to then be submitted for manufacturing and production.
Once finished, the products are received by us and shipped on to you once your complete order is fulfilled.
Unforeseen delays and/or setbacks may occur during the group buy process.
On purchase, you will be charged immediately and by purchasing any item in a group buy through Fourteen, you acknowledge and accept everything stated above.
There are no refunds or cancellations for group buy orders.
What if the estimated delivery date is missed?
Every effort has been made to ensure that the manufacturing and fulfilment will be well within the timeframe specified. If anything, the delivery date is further into the future than we expect the project to take but we wanted to under-promise and over-deliver 🤘
That being said, there will be regular updates via email to inform all customers who bought into a specific group buy of progress. There will also be a private discord channel which you'll be given access to upon successful payment where you'll be able to see more real time updates as things progress.
Do you offer refunds?
Due to the nature of a group-buy, once the order has been submitted for manufacture, the money that would normally have been available for the refund has been used for producing the product. Once you've paid, refunds will not be accepted, unless there is a fault with the item you receive that can't be resolved.